TeBS, a subsidiary of Apar Technologies, enables organizations to automate and streamline business processes involving frequent data consolidation, manipulation and updating
Our client is a leading provider of food and beverages services in ASEAN, catering to the needs of the aviation sector and a host of other businesses in hospitality, food, healthcare, freight and logistics industries besides governments.
The Need
The customer success department has the process of downloading complex data from multiple 3rd party websites and portals, performing complex data manipulations and preparing consolidated reports to generate insights in order to better serve their customer needs and preferences.
The process is repetitive and voluminous and requires downloading and processing large data sets. The user team was facing challenges encountering human errors during data formatting and upload. Users spent on average 60 minutes per day on the process, preparing data for reports from various websites and master files.
Solutions
TeBS RPA team worked very closely with the customer team to understand their business challenges and implement a path-breaking automated solution on the UiPath RPA platform.
The RPA bot logs in to websites such as Google Analytics, Firebase, Clevertap, One Drive, etc., downloads the reports, and places them in shared folders for the user to pick up. The robot then reads the modified reports, applies complex data formatting rules, and updates the corresponding master files.
Post RPA, the average processing time has been reduced to just under 3 minutes, freeing the users from working on voluminous tasks. CBS has enabled self-service capabilities within the team, increased accuracy, process standardization, and seamless report generation.
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