Migrating from BMC Remedy to ServiceNow to Modernize CSO Experience
The client, World’s Largest Fibre Optic Cable Network Service Provider was using the BMC remedy suite to support customer and partner services in their CSO (Customer, Services and Operations) division which was a key enabler for more than 1 lac customers and ~9 partners. There were major scalability and operational challenges due to the on-premise and heavily customized Remedy version. They intended a seamless approach to accomplish migration to a more agile, enterprise-grade platform without adversely affecting business operations
